FAQs
Applying for tickets
Please ensure you read the important ticket information and Club Rules pages.
I want to apply for myself and my children/friends.
Each application must be made against an individual profile. If you are applying for your children/friends you will need to log out of your account and log in under their account. Some browsers will autofill fields for you, so double check that it isn’t putting in the wrong details. Using a private / incognito page. using a separate device or using a different web browser may solve this.
If you have registered for single sign on for Shopify this could also be defaulting to one particular email address so please double check this too.
If you accidentally submit multiple applications against one account, only one application will appear on our reports and no others will be considered. It is your responsibility to check your application has submitted correctly.
I’m applying for tickets but can’t see the cost.
Click on the product (anywhere in the green box below) to open the match details.
Once you have opened the match, you will see the rest of the details (for package applications this will include the price. For coach only bookings, this will include discount codes that may apply):
I’ve applied for tickets – when will I hear / can you confirm I’ve got a ticket etc.
We will notify you of the outcome of your application as soon as we are able to, as outlined in the important ticket information. We appreciate that you want to have confirmation as soon as possible but any delays are usually caused by us waiting for confirmation of details from Arsenal.
Any emails chasing for information will be deleted without response.
How do I pay?
For coach only bookings, payment is made immediately. It is your responsibility to apply any discounts that you qualify for. As outline above, these are found in the match details.
For ticket package applications, as stated in the match description, payment should not be made at the time of application. If you are successful with your application, you will be notified and sent an invoice. Please see points 4, 5, 6, and 7 under ‘all ticket applications’ on the important ticket information page.
**When you receive your invoice, please accept it and then go to your orders on your profile to complete the payment**
If I am successful, how/when will I receive my ticket?
- For home games, these are usually sent via email as a PDF; we often only receive these a few days before the game.
- If you are allocated a season ticket, this will be transferred to your Arsenal membership; you will be notified via email.
- For away games, this will likely be a physical ticket handed out on the coach.
- For European away games, this will be confirmed a few days before the game.
I missed the deadline; can I still apply / go on the waiting list please?
Once an application window has closed it is no longer possible to apply; we will not be opening any additional waiting lists due to the volume of interest. If any tickets do become available, we will send a group email.
Can you check if I applied for xxxx game?
To check your applications/coach bookings, log on to your account and click on your profile. You will then see a history of your applications/payments.
I want to change my phone number / email / address / add details of friends etc.
Log on to your account and click on the person icon; then click on your initials and profile. Click the edit icon alongside the section you wish to update. To see the ‘sit with friend’ or ‘prefer upper tier’ boxes, you will need to click edit against additional details. Note: if you are changing your name, email, address or phone number you should also notify us via enquiries@arsenalsouthwales.co.uk so that we can update the Arsenal database too.
Where are the coach pick up points?
The coach picks up in Newport (Tredegar Park), Magor Services, Aztec West (Bristol) and J14 (M4). For further details, see here: ASWSC pick up points.