Important Ticket Information

Before applying for a game, please ensure you have read and accepted the following:

All ticket applications:

  1. We will only accept one application per profile per game.  If you are applying on behalf of others (e.g. U18), you must log in to their account separately to submit their application. 
    Please double check to ensure that the system has fully logged you out and also double check when you get to check out.  We'd recommend using a different device or browser as Shopify may have stored the information.  Using a private/incognito browsing page should also solve this issue.
    Submitting multiple applications against one membership will result in us only seeing one application and that is the only application that will be considered.  This must be checked during the window.  If you notice that both applications are against one account, you should follow the same process to log out and correctly apply against the other membership while the window is still open.  Please also send an email to explain.  It is your responsibility to ensure your applications have been submitted correctly.
  2. Tickets are only available as a package (ticket and coach) with the exception of games where no transport is provided by the club.
  3. You should only apply for a ticket if you can attend the game; whilst we appreciate circumstances change, if you turn down a ticket on multiple occasions this will be noted. Additionally, if the club have already purchased a ticket on your behalf, you will be responsible for payment unless we are able to resell the ticket. See below for cancellations.
  4. Submission of an application does not guarantee that you will be allocated a ticket.
  5. If demand outstrips supply, tickets will be allocated as detailed in our Club rules.
  6. You will be notified whether you have been successful as soon as possible.  Emails chasing the status will be deleted without response.
  7. If you are allocated a ticket, you will be sent an invoice through your membership account to pay via Shopify.  Payment must be made within 72 hours of issue.  If payment is not received within this time period, the ticket will be re-allocated.

Home fixtures:

  1. For home fixtures, we apply for lower tier seats towards the back of the stand. Due to availability, this may sometimes result in being allocated upper tier tickets, which incur a higher cost.  If this occurs, you will be informed by email and can choose to decline the ticket by replying ASAP.
  2. There are 2 options for home games.  The first is to register an application for ticket and coach.  The second (coach only) is for those who already have a ticket.  Please ensure you choose the correct option.
  3. Coach only: payment for coach only bookings should be made at the time of booking.

Away game:

  1. Tickets are often not confirmed by Arsenal until the week of the fixture so cannot be confirmed prior to then.
  2. Most of the memberships we use for away tickets are adult and can only be used to purchase an adult ticket. Package prices are therefore based on the price of an adult ticket and the concession price for the coach. Should we be able to obtain a concession ticket, the price difference will be refunded.

Away games – European:

ASWSC do not organise transport for these games.  By applying, you acknowledge that you are responsible for organising your own travel to the game and ensuring that you have an up-to-date passport in order to enable travel.   For most overseas away games, passport details are required in order to be linked to the match ticket.  You will therefore need to have your passport details available when applying.

Cancellations:

Our cancellation policy is outlined in item 4 of our club rules. If you can no longer attend, please send an email to enquiries@arsenalsouthwales.co.uk as soon as possible. In the email subject header please put Cancellation request – [details of game]